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OPERATIONAL
REQUIREMENTS
1.
Statement of mission and vision
2.
Organizational pattern
3.
Hospitals policy
4.
Departmentalization and delegation of
duties
5.
Medical staff organization, byelaws,
rules and regulation
6.
Employees service rules,
administrative standing order
7.
Qualification and experience of each
position
8.
HR policies
9.
Remuneration pattern
10. Statement
of employees benefits
11. Job
description and responsibilities
12. Orientation
programme
13. Policies
and manuals for all departments
14. Performance
evaluation programme
15. Management
review programme for managerial staff
16. Grievance
procedure
17. Discipline
action procedure
18. Obtaining
necessary licences:registration,tax exemption,pharmacy,bloodbank,biomedical
waste management,Pollution control board, lift approval,narcodic and
alcohalpermits,boilers,motor vehicle and ambulance,fire and safety,approval
radiotherapy unit etc…..
19. Arrangements for maintenance contracts
20. Contracts
for supply of food items, drugs,fuel,x-ray films,linen and others
21. Establish
public relation
22. Establish
procedure for emergency room,admitting and discharge and for
outpatient/inpatient billing
23. Printing
hospitals form
24. Policy
for visiting hrs,
25. Arrangements
for insurance
26. Schedule
of rates and hospitals charges
27. Establishment
of accounting systems,
28. Institute
internal audit and internal control systems
29. Planning
preparing hospitals budget
30. Develop
external news letter
31. Organize
voluntary programme
32. Develop
marketing programme
EFFECTIVE
PLANNING AND DESIGNING THE FOLLOWING SERVICES
·
Administrative service
·
Financial management service
·
Hospital information system
·
Electronic data processing service
·
Nursing service
·
Human resource
·
Public relation
·
Marketing
·
Out patient
·
Emergency
·
Clinical lab
·
Surgical
·
Physical medicine and rehabilitation
·
Physical therapy
·
Occupational therapy
·
Recreational therapy
·
Admitting
·
Medical record
·
CSSD
·
Pharmacy
·
Materials
·
Food service
·
Laundry and linen service
·
Housekeeping
·
Volunteer service
·
Engineering maintenance
·
Clinical engineering
·
Electrical system
·
Air condition system.
·
Water supply and sanitary system
·
Centralize medical gas system
·
Telecommunication system
·
Environmental control
·
Solid waste management
·
Safety and security
·
Alarm system
·
Code blue system
·
Transportation
MINOR
FACILITIES
·
Gift shop. Book shop and florists shop
·
Coffe/snack bar
·
Pay telephones
·
Drinking water
·
Assisted STD/ISD calls
·
Cashiers booth
·
Office for night administrator /night
nursing supervisor
·
Duty driver post near the emergency
department
·
Doctors lounge and medical staff
facilities
·
Hospital mail sorting and delivery
office
·
Medical library
·
Duty rooms
·
Inhouse video programme/music is broad
cast
·
Staff health clinic
·
Board room
·
Conference hall
·
Special dining room for VIPs and
medical staff
·
Name board of doctors in the main
lobby
·
Directory/ floor plan of building
·
Covered car park all officials
·
Adequate no of toilets
·
Place for security chief and change
room for quards
·
Alcoves for wheel chairs and stretchers
·
Prayer hall
·
Magazine stands for promotional work
·
Retiring facilities
ESSENTIAL
FACILITIES THAT SHOULD BE LOCATED CLOSE TO OUT PATIENT DEPT AND EMERGENCY
SERVICES ON GROUND FLOOR
·
Registration and enquiry or
information desk
·
Medical records
·
Admitting office
·
Out patient cashier
·
Pharmacy
·
Lab
·
Radiology
·
Finance dept particularly billing and
cashier